Typically, games are stored with our fulfillment partners around the world. We cannot make special requests for shipping carriers at this time. As such, we use many different shipping providers, depending on which makes the most sense for your package / region.

We are working with our fulfillment partners and the various postal entities to ensure the least-expensive, most-reliable shipping situation possible. We like to take these things on a case-by-case basis and do everything we can to make you happy. However, if your box condition is truly heartbreaking for you, or the damages are so terrible that the idea of not replacing it is ungodly, please contact us and include some images and weвЂ™ll go from there. What weвЂ™ve discovered is that most the messages we receive asking about box replacements are folks just kinda kicking the tires to see how possible / cheap / easy that would be, but theyвЂ™re happy to move on with their box as-is once presented with the toll their request represents for the publisher. That said, we want you to be really happy with your game. Shipping costs and arm and a leg, we wish it wasnвЂ™t the case, but we do not control the shipping powers. ThereвЂ™s a reason the industry standard is to not replace boxes for cosmetic damage: cracking a new game and shipping an empty box typically costs the publisher multiple times what they made on the game sale. If youвЂ™re able to live with the box as is-you have our thanks. Thankfully, damaged boxes means the box did what it was meant to do: keep your game safe. WeвЂ™re with you on box lids, imperfect boxes are definitely not ideal. WeвЂ™re pumped youвЂ™ve gotten your hands on one of our games and hope it makes it to the table very soon! Please Note: in very rare circumstances we may not have any replacements available. Know that we will get to your missing component message as soon as is possible for us to do so, and thank you for your consideration that we are several people, not a corporation with a full-time customer service team. Typically, our staff do not come into the office or conduct shipping on weekends. We thank you for your patience and understanding that we receive many inquiries (especially during fulfillment of a Kickstarter campaign) and that it may take days for us to reach your message. Having all the information helps us to process your order quickly and accurately. Please be sure to include all of the above.

Photo of damages or that may help explain which item is missing.

Where you ordered / purchased the product.

Description of the broken or missing item.

Please contact us with as much information as possible: If you received something in a less-than-great condition we will do whatever we can to get you a replacement. We are always looking for new ways to make the process less expensive for all involved. We completely agree that shipping costs are expensive and no fun for anyone. We cannot guarantee that we will receive your returned item and are not responsible for lost or damaged shipments. Please Note: Customers are responsible for paying shipping costs for the returned item(s). If you are seeking a replacement for a broken or defective part, please email us. Products ordered from a convention or event are ineligible for returns or exchanges at this time. Because they are basically the commerce gods and itвЂ™s out of our control. If you purchased the product from Amazon, or any store other than this one, you will need to contact them. To make a return, reply to your confirmation email. We donвЂ™t take back used goods, we arenвЂ™t a thrift store. As long as you bought within the last 1 month (30 days) from our store, we can help you out.

If you still hate it after trying a few times, fine! Follow steps below:ДЇirst, ask yourself 1 question: did you open it? If the answer is no, send that bad boy back to us. DonвЂ™t even bother trying to return it unless you played at least 5 rounds.

Kickstarter order of the stick